How and Where to Get Our Help

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You should first call the office which serves your county (see location below):

Grand Rapids Office: Kent, Ionia & Montcalm Counties	89 Ionia NW Suite 400 Grand Rapids, MI 49503 Tel: (616) 774-0672 Toll Free: (800) 442-2777 Fax: (616) 774 2412 For a map click here
Big Rapids Office: Lake, Mecosta, Newaygo & Osceola Counties For contact information, click here	203 S. Third Ave., Suite B Big Rapids, MI 49307 Tel: (231) 796-4878 Fax: (231) 796-2191 INTAKE: Toll Free: (888) 783-8190* For a map click here
Muskegon Office: Mason, Muskegon & Oceana Counties For contact information, click here	Hume Building 450 Morris Ave Suite 302 Muskegon, MI 49440 Tel: (231) 726-4887 INTAKE/Toll Free: (888) 783-8190* Fax: (231) 728-5217 For a map click here
Holland Office: Allegan & Ottawa Counties For contact information, click here	636 Hastings St. Holland, MI 49423 Tel: (616) 394-1380 INTAKE/Toll Free: (888) 783-8190* Fax: (616) 394-1383 For a map click here
Kalamazoo Office: Cass, Kalamazoo, St. Joseph & Van Buren Counties For contact information, click here	201 W. Kalamazoo Ave, Room 308 Kalamazoo, MI 49007 Tel: (269) 344-8113 INTAKE/Toll Free: (888) 783-8190 Fax: (269) 388-5235 For map click here
St. Joseph Office Berrien County For contact information, click here	901 Port Street PO Box E St. Joseph, MI 49085 Tel: (269) 983-6363 Toll Free: (800) 310-2798 Fax: (269) 983-1916 INTAKE:  (888)783-8190*   For a map click here

*Toll free INTAKE LINE hours: 

Monday, Tuesday, Thursday and Friday:  9 a.m to 3 p.m.

Wednesday:  Noon to 6 p.m.

This is a CALL center and, while some calls are answered immediately, you should expect to spend some time on "hold".  Wait times to speak with a lawyer average 10 minutes but may be longer at busier times.  Busiest times are on Mondays and in the first hour of the day.  If your problem is not an emergency, you may want to call at the less busy times.

New Case Intake Procedure:

• If you think you have an emergency--such as a court date or deadline for filing paperwork, please tell the person answering the phone. 
• In most cases, the lawyer will not make a decision about accepting the case until he/she has discussed it with the rest of the staff. He/She will notify you of the decision as soon as possible.
•  If we cannot represent you, we will try to recommend other ways of dealing with the situation.
• Because our offices do not have enough lawyers to represent everyone who may need help, we have to make decisions on which cases are most important. In any given case, we will consider whether the person will suffer serious harm if we don't represent them; what, if anything, we can do to help them; whether the service they want could be rendered by a private attorney for a low fee and whether acceptance of the case will have an impact on the low-income community as a whole.